Milk & More Reviews

Never recived the goods I paid for.
Customers service was unhelpful
Refund code didn't work.

Cancelled all further orders
Their loss.

It's all very well wanting to support your local farmers, but when the food delivered is not even up to basic food standards, then it's your health you're putting at risk. One more than one occasion we've had stomach upsets and food poisoning, and for a while weren't sure where it came from.

Are these farmers honestly expecting you to just hand over your cash and damage your health blindly to support them? Or are they aware of how poor this system is, and are just that desperate? Either way, this is not a not a good way to support local farms.

The produce goes off super fast, it's left on your doorstep in unhygienic conditions and at the mercy of local animals and insects, and there's no telling of how quickly the food has to be eaten before it completely goes off. They completely ignore your preferences on delivery date, and then try and hold you accountable for not taking steps that you weren't even aware you were meant to take.

Total scam - they want your money, but don't want to take any of the responsibility for their produce. This is why we have huge businesses who supply food in the first place - for people's safety, who take responsibility and don't shove the blame onto everyone else and expect consumers to carry them through life.

I do genuinely feel sorry for farmers, but here's my advice - times are changing, get a real job.

After receiving a leaflet through the door, I decided to place an order. It arrived on time and the items were fine. I placed a second order, but the fruit and veg was of mixed quality and wasn't very fresh. I contacted customer services, but no one replied.After several months, I decided to place another order. The fruit and veg started to decay within 24 hours and the aubergines had to be binned. Items were also missing. Again, I contacted customer services and received no response.
I would not recommend this organisation.

Iv ordered only 3 times from this company, 1st 2 times was brilliant. No problems, 3rd time no body turned up.
When phoned them at 9ish, I was told that there was a problem with the van starting. Well if your a multi sized company (freshways) your vans should be fully serviced and spare few vans on site. But after reading these reviews, isit really or has the driver got to drunk of done for drink driving, guess will never find out, another curupt company that sweeps everything under the carpet. Here you should sell brooms instead, may do your workers good to sweep up the beer cans and hide all the crap.

Derek the manager, allowed the Supervisor and employees to bring in crates of beer, drinking them on site while picking milk like it's a party.
He was fully aware of their conduct. These men was doing this in front of everyone! Going out on the road driving too! He is still the manager? While these men have thankfully been dismissed. It's very concerning that a manager who allowed this conduct is still in position? He would stand talking to these men after they had consumed multiple beers after their rounds, they was disposing of cans in the onsite bins. Walking round with them openly.
Let's not forget the racial slurs they like to make about anyone who isn't white British. You'll often find billy smoking all over the depot, around the products too, in the fridges.
Vans are not road worthy, report your brake pads and get a sensor changed? Make it make sense. 3 times I reported my brakes and they failed on me, thankfully on a straight road. I was then told to drive it back to the depot? Like what? The breaks completely failed, everything was beeping and you want me to drive it back? No worries the alckys turned up, cans in Hand with another van. Within hours the clutch went leaving me sat around for hours unable to do my job. You follow what the supervisor tells you, then the managers want to pull you in for misconduct? Maybe the managers should make sure their supervisors are sharing correct relavant information with employees?
The whole depot has no management, every one does as they please. 3 trolleys for 28 drivers to move milk, finally after a year got 3 new 1s. Since freshways have taken over it's got even worse. We now give mcqueens products. Don't expect no thanks for being good at your job, getting your calls done efficiently. They'll just give you even more calls, expect you to take other drivers calls that can be 20miles off your route for 1 bottle of milk. Honestly I'd avoid this company at all costs. The drivers safety and wellbeing means nothing, I reported being harassed by some teens twice then threatened with a knife by the same teens to the manager and was asked if I could "take a picture" of them next time..... excuse me? What? Of course I stated I would NOT be going back to that location again. So if you fancy a van that's not fit for purpose, no management and no care or consideration for your life head to milk and more. So yeah great company.

Have used Milk and More for several years and been happy with the service. Over the past few months, we've noticed the milk going off before it's best buy date.

I contacted customer services and got a reply which was basically a voucher. I'm really reluctant to leave them, our milkman is great. The voucher is a nice sweetener but if the quality doesn't pick up, we'll have to leave.

They emailed a discount code to return to their service (I was a previous one-off customer - they had missed an item and delivered bread with the bag ripped open). I received the 40% discount code and was advised I had 6 days to use it and attempted to use it the next day. I added it at checkout, it didn't apply or indicate it did not work and instead they just charged the full amount. I then contacted customer service and was told 'I can confirm that the promo code COMEBACK40 is no longer working as it has reached the maximum entries.' I hadn't used it (I had only received it a day earlier), they never contacted people to advise they were withdrawing their promotion instead just charged the full amount in the hope you would not notice. They are a scam. Their products are delivered damaged, they miss items, they are overpriced and they have false advertising. The customer service is also appalling.

Title: Warning: Unreliable Service from Milk and More — We Will Not Be Returning

We were once loyal customers of Milk and More, relying on their app to manage our daily milk and grocery deliveries. Before a recent holiday, we used the app to cancel our orders for specific days. The app greyed out those dates, confirming, or so we thought, our cancellations. Imagine our shock upon returning to find over a week's worth of spoiled deliveries on our driveway — sour milk, melted butter, and debris from animals.

We sought help from Milk and More's customer support, but their response was abysmal. They insisted on knowing if we had notified them of our holiday by email, even though we had followed the cancellation procedure in their app to the letter. We used the "Cancel all today's orders OK" feature for the days of our holiday, trusting this would halt our deliveries.

This has been a dismal one-star experience. The customer support was dismissive and evasive, showing no empathy or willingness to resolve the situation. The app, which once seemed a convenience, utterly failed us at a critical time.

After this horrendous experience, it is clear that we can no longer trust Milk and More. This ordeal has entirely eroded our faith in their service and, as a result, they have lost us as customers. We will never use their services again.

To potential customers considering Milk and More for their needs, this is our warning: Proceed with caution. Our experience suggests that the company lacks both a reliable service and competent customer support. It's not worth the risk, and we strongly advise looking elsewhere.

No-show deliveries for over a month now and despite complaining several times, no change. When I've not had a delivery I've also only been half-refunded. I've tried and tried to explain and be patient, but after two months, I'm tired, broke and still haven't got my deliveries. NOT GOOD ENOUGH M&M.

Incredibly sad about it, since I was such a fan last year.

Moving to Jones Bros.

Excellent service. Great selection, especially with dairy alternatives which is what I used it for primarily.

Being of a certain age am very grateful to still have milk and lots more delivered, once or twice we've had problems on where milk is left and once wrong delivery, but now all seems on even keel . I do appreciate moving with times is inevitable but am only using it because I have to would much rather be leaving note in bottle and paying my milkman myself, more friendly and personal.

Completely reliable and brilliant choice of goodsI’m so pleased to have made the switch to delivered milk, and therefore use less plastic